What our white-label help desk is
Managed service providers win clients faster than they can hire technicians, and after-hours tickets are the hardest to staff. A white-label help desk lets you add capacity without hiring: our team answers your clients' IT issues under your brand, inside your ticketing and remote tools, and escalates the way you tell us to.
TechSupport One is the international brand of TechSupport.Ph, Inc., an IT company in the Philippines since 2002 that has served more than 1,500 clients and 3,000+ sites. We are IT specialists, not a call center. Behind every seat there is a team lead, backup staff and engineers.
Who it is for
- MSPs that need after-hours cover so their clients get answered overnight and at weekends.
- MSPs that need overflow capacity during growth, onboarding of new clients or busy periods.
- IT consultants and agencies that want to offer support without building a help desk.
- MSPs with clients in the Philippines that need onsite hands in Manila, Cebu, Iloilo and Davao.
What is included
- Your brand, your tools, your process: we answer under your name and work in your ticketing and remote tools.
- L1 and L2 support: user and device support, account, email and access requests, and remote troubleshooting.
- Ticket handling and escalation: logging, triage, updates to users and escalation by your rules.
- 24/7 or after-hours cover: one shift or around the clock.
- Direct access to our engineers: for issues that need deeper network, server or system work.
- NOC cover: add 24/7 network and server monitoring for your clients' environments.
- Onsite hands in the Philippines: for clients with Philippine offices, branches or stores.
How it works
You choose the coverage. Start with one seat on one 8-hour shift, for example your after-hours window, or cover a seat 24/7. Add seats as your client base grows.
We cover the seat, not one person. Each seat is covered by our team across shifts, absences and turnover. You should not expect the same person on every shift. A team lead oversees quality.
Your rules. We follow your scripts, service levels and escalation paths, and keep tickets and history in your systems.
Pricing
Simple monthly pricing
A full IT company behind every seat, priced close to a virtual assistant. All prices in US dollars per month, excluding VAT. Minimum term 3 months, paid in advance.
One seat, one shift
US$999 per month
One seat covered for one 8-hour shift in your time zone, backed by our team and engineers.
One seat covered 24/7
US$3,999 per month
Your seat is covered around the clock, every day, with shift handovers and team backup handled by us.
All prices are in US dollars per month, excluding VAT, with a 3-month minimum term paid in advance. Fixed fees, no hidden costs.
White-label help desk vs hiring
| Hiring your own technicians | TechSupport One white-label seat | |
|---|---|---|
| Time to add capacity | Recruit, train, retain | Onboard to your tools and runbooks |
| Night and weekend cover | Several hires or on-call rotas | One seat covered 24/7 at US$3,999 per month |
| Sick days and turnover | Your problem | Seat stays covered by our team |
| Escalation depth | Your senior staff | Our engineers, plus your team as agreed |
| Brand | Yours | Yours |
Onboarding
- Book a call. Tell us your clients, hours, tools and common ticket types.
- Scope and proposal. We agree scope, hours and service levels on a fixed monthly fee.
- Access and setup. You grant access to your ticketing and remote tools under your own access controls. We document your procedures and escalation rules.
- Go live. Your seat starts answering under your brand.
- Review and grow. We review ticket trends with you and add shifts or seats as needed.
Tools and security
- NDAs. We sign NDAs before onboarding.
- Your tools and access controls. You grant and revoke access.
- Data privacy. We comply with the Philippine Data Privacy Act of 2012. See our privacy policy.
- Trained people. Our personnel are constantly trained and kept up to date.
Read the help desk outsourcing guide or see our outsourced help desk.
Trusted by international brands
Since 2002 we have served more than 1,500 clients and 3,000+ sites, including:
Frequently asked questions
What is a white-label help desk?
A white-label help desk answers your clients' IT requests under your company's name. With TechSupport One, our team works in your ticketing and remote tools, follows your process and escalates the way you define, so your clients deal with your brand.
Do you cover after-hours and 24/7?
Yes. Our team works 24/7. You can cover one seat on one 8-hour shift, such as your after-hours window, or one seat covered 24/7.
How much does a white-label help desk cost?
One seat on one 8-hour shift is US$999 per month and one seat covered 24/7 is US$3,999 per month, excluding VAT. The minimum term is 3 months, paid in advance.
Will our clients know you are a third party?
We answer under your brand and work inside your tools, following your scripts and escalation rules.
Can you escalate to our engineers or to yours?
Both. We follow your escalation rules, and you also get direct access to our engineers for issues that need deeper work.
Will you sign an NDA?
Yes. We sign NDAs before onboarding, work within your access controls and comply with the Philippine Data Privacy Act of 2012.